Shipping & Returns

Shipping Rates

FREE Shipping applies to all orders in South Africa, however a handling fee of R120 will apply to orders less than R500 at retail.

Where do you deliver to?

We deliver to all major centres and outlying areas within the Republic of South Africa.

Do you ship Internationally?

We do currently deliver internationally.

The quotes to ship internationally, are subject to change due to the interpretation of the pertaining customs authorities of the Country.

The shipping rates are calculated depending on the Country of shipment.
All Taxes and duties will be liable for the International Shipment Customers account.

SUPATROPHY is not liable for:

  • Unexpected customs delays
  • Increase in customs fees
  • Any other losses.

Please email info@supatrophy.com, for any International Shipping inquires.

What are the delivery options?

FREE SHIPPING (South Africa ONLY)

  • Major Centres: 3-7 Working days

e.g. Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth, Pretoria.

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

  • Near Outlying Areas: 3-7 Working days

e.g. George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

  • Far Outlying Areas: 5-7 Working days

e.g  All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villersdorp

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

OVERNIGHT DELIVERY (South Africa Only)

The courier delivery fee for overnight delivery service is R270. All orders for overnight delivery need to be made by 14:00 the day prior to the requested delivery date. Any orders for overnight express which are placed after 14:00 will be dispatched the next working day. Any orders placed over a weekend or public holiday will be dispatched on the next working day. Overnight delivery service for major centres only. Outlying areas may experience a slight delay.

 


When Placing An Order:

Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:

Contact Name and Number

Street Address and Street Address (If complex Name of Complex and Unit number)

City/Town

Postal Code.

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email that will include a waybill number and a link to track your parcel online.

You can also track your parcel at:

South Africa:
www.jkjexpress.co.za/track-trace/

International:
https://www.dhl.com/en/express/tracking.shtml

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Alternatively please send an email to info@supatrophy.com and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

We please ask that someone be present at the delivery address during working hours to receive the parcel.

 


RETURNS

If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms, you can return it for a replacement within 7 days of receipt.

 

Should there be any issue with the product(s) received, such as production defects or breakages during transit etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void.

 

In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange by returning the item(s) back to us, using a courier of your choosing. Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs.

 

In such case, please Email us to – info@supatrophy.com with your return/exchange request. You must have a proof of purchase for all returns and exchanges.

 

When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.

 

You may exchange your purchased product for a different size/color, different item or alternatively request store credit.

 

Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.

 

When shipping back your return/exchange, note that the item is your responsibility until it reaches us.

 

For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. SUPATROPHY will not be held responsible for packages lost in transit.

 

The cost of returning items to us will be the customer’s responsibility, however, the first exchange shipping costs will be covered by SUPATROPHY. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer.

 

Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. Unfortunately we cannot take returns or exchanges on underwear due to sanitation issues.