If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms, you can return it for a replacement within 7 days of receipt.
Should there be any issue with the product(s) received, such as production defects or breakages during transit etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void.
In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange by returning the item(s) back to us, using a courier of your choosing. Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs.
In such case, please Email us to – email@example.com with your return/exchange request. You must have a proof of purchase for all returns and exchanges.
When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.
You may exchange your purchased product for a different size/color, different item or alternatively request store credit.
Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.
When shipping back your return/exchange, note that the item is your responsibility until it reaches us.
For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. SUPATROPHY will not be held responsible for packages lost in transit.
The cost of returning items to us will be the customer’s responsibility, however, the first exchange shipping costs will be covered by SUPATROPHY. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer.
Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. Unfortunately we cannot take returns or exchanges on underwear due to sanitation issues.